Appointments and Cancellation Policy

Appointments

Regular clients are prioritised and have a weekly or fortnightly appointment spot. Once this time is scheduled you commit to attend for the term / year or until therapy session are no longer required or the situation changes. Consistency of attendance is important to the success of your child’s therapy.

You will receive an email confirmation for your speech appointment at 8am one day prior to your scheduled appointment.

Cancellations

If it is necessary to cancel your scheduled appointment we require that you provide at least 48 hours notice.

• A cancellation of less than 24 hours – 100% of session fee will be charged.
• A cancellation of less than 48 hours – 50% of session fee will be charged.

Alternatively, we can offer you a tele-health zoom session or try and reschedule your session within the same week. If neither of these options are possible, a full fee will be charged.

Last minute cancellations can occur for many reasons and we understand that these instances are more often than not unavoidable. We do our best to be understanding and try to give our clients as many options to make use of the time set aside for their appointment as possible.We realise emergencies and illnesses occur – so if your child wakes up sick, please inform us as soon as possible.